January
Smoking Cessation Class
(8 sessions) Jan. 11 - Feb 22
Are you ready to quit smoking?
The American Lung Association's Freedom from Smoking
clinic is an 8 week session which gives you the
support and tools to accomplish your goal.
*Materials fees for this class are $20.00 for the
participant booklet. Payment is required at the time
of registration.
COLORs - January 12
Everyone has a distinct
temperament spectrum comprised of four colors: Blue,
Gold, Orange and Green. Learn to identify a person's
Real Colors(R) and you'll gain insight into the things
that are most important to them, discover the secret
of what motivates them, and much more. This course
will help you discover personal strengths, learn to
recognize the strengths of others, learn how to
build instant rapport with people and learn the most
effective methods of speaking to different people. *
Materials fees for this class are $10.00.
Payment is required at the time of registration.
February
Communication- February 9th
Effective communication is all
about conveying your messages to other people
clearly and unambiguously. It's also about receiving
information that others are sending to you, with as
little distortion as possible. Doing this involves
effort from both the sender of the message and the
receiver. This class will explore your communication
style, how others communicate and activities to
practice what you've learned.
March
Coaching- March 9
Whenever we need to redirect,
change or reinforce a behavior in an employee,
co-worker... or family member, we must assume the role
of a coach. In this course, we'll introduce a
method of determining why we're receiving certain
behaviors based upon what we're rewarding. We'll
also explore how to prepare for the coaching session
and explain the critical discussion steps necessary
for the interaction to be successful.
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April
Advanced COLORs- April 13th
Take the information that you
learned in Real COLORS to the next level. This
workshop will explore the four temperaments in more
depth. Why do Greens do what they do? Why are
Oranges like that? What makes a Blue a Blue? Why is
this so important to a Gold? Learn what makes your
team tick. PREREQUISITE: Real COLORs.
May
Peer to Supervisor - May
11
You've been promoted, now what?
Employees are promoted because of their outstanding
service and ability, but they are not always given
the tools they need to succeed. This basic
supervisor class will present relevant situations,
and discuss effective ways to handle them. This
training will address how to move from being a
friend to a boss, having effective communications
with your staff and the do's and don't of being the
supervisor.
June
Dealing with Difficult
People - June 8th (9 a.m. -
Noon)
It
seems difficult people are in every workplace, on
every team and in many of our day-to-day situations.
If only we could learn effective approaches to
increase our own success, and minimize our
experiences with difficult people! This will give
tips and tools for dealing with the difficult.
Drug Free Workplace- June
17 (See note below for times)
People taking this class for
the first time should attend the entire
session. Those taking the class as a refresher
should attend from 10-11:15 a.m.
Whether we believe it or not,
substance abuse affects every organization. An
average of 15-17% of employees in the workplace are
substance abusers with even more employees being
impacted by the substance abuse of a friend or
family member. Supervisors may often suspect
substance abuse problems, but are unsure about their
responsibility. This class will cover identifying
substance abuse in the workplace, and how to deal
with this sensitive subject.
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July
Delegation- July 13
(9 a.m. - Noon)
It's impossible to do
everything as a supervisor. Knowing how and when to
delegate is a skill that supervisors and managers
can use to lighten their work load, empower
employees and get more done. This workshop will
focus on the fundamentals of delegation.
August
Generational Differences-
August 10 (9 a.m. - Noon)
For the first time in history,
there are four generations in the workforce. Meeting
on common ground will help us communicate, build
stronger teams, and have better productivity. This
workshop will define the 4 generations and provide
insights and strategies that will promote respect
among the generations and strengthen collaboration.
It will help everyone
understand each generation's unique characteristics
and how to handle misunderstandings that impact
productivity.
September
Creating a Customer
Experience - September 14 (9 a.m. - Noon)
We all have customers - and we worked extremely hard
to get every one of them by providing excellent
service. But how do we maintain that culture of
service excellence? How do we help our employees
remember "the customer comes first"? How do we help
our internal customers? In this training,
we'll explore the basic elements of customer service
and the steps that can be taken to ensure that
everyone strives to maintain service excellence.
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October
Accountability- October
12 (9 a.m. - Noon)
Organizations will only be as
successful as the results produced. Results are
produced when departments and individuals step up to
the plate and assume accountability. In this
concept, we'll learn that only by "seeing it, owning
it, solving it and doing it" concerning any
situation - by taking ownership - can we direct our
journey and become a more valuable asset to our
organizations.
November
Effective Meetings-
November 9 (9 a.m. - Noon)
Ineffective meetings take time
and money. When should you NOT have a meeting? This
class will look at the components of effective
meetings, alternatives to meetings and provide tips
and techniques to improve meetings. We will review
group dynamics, task and techniques for dealing with
different types of difficult group members.
December
Stress Management-
December 14 (9 a.m. - Noon)
Feeling frazzled with all you
have to do? Can't quite find the balance between
work, family and self? Stress can be an amazing
motivating factor in our lives or it can debilitate
us. Come join this training session to learn how to
manage daily expectations and discover healthy
solutions for work and life.
Please remember that we can offer any of these
trainings on-site at your place
of business, as well as other requested trainings.
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